Hosting, Maintenance, Performance-Management

Hosting, Maintenance, Performance-Management

PREMIUM HOSTING

Your website is hosted in the cloud using one of the premium international services dedicated to hosting WordPress websites. The Scoop Guides and admin systems are hosted with Microsoft Azure, one of the world’s two largest hosting facilities.

SECURITY

Your ScoopWEB site enjoys the benefit of full backups, multiple redundancies and sophisticated security systems. ScoopWEB ensures that software and security updates are fully tested before being upgraded across all websites.

TESTING

Software updates, browser updates, new design tools and integrations are carefully tested to ensure they work as intended, integrate with other tools and are optimised, fully responsive and mobile compatible across all popular browsers and devices.

FUTURE PROOFING

Each month new tools and functionality are made available. As new technology, tools and integrations become available online, we review, test, modify and make it a standard tool for you to integrate into your site. Updates are communicated with a regular email to all Users.

SCOOP GUIDES CONTENT

Scoop Guides content is primarily self-managed by Users. However, Scoop obligates to maintain a high quality of content, review and approve all new listings and ensure out-dated content is removed from the website.

PERFORMANCE REPORTING

In the event that performance issues are noticed, they should be reported to Scoop and we will take action to resolve the issue.

BASIC SUPPORT

Queries in regards to basic ‘I have forgotten how to…’ support questions and queries will be covered as part of your hosting and licensing agreement.

TRAINING AND SUPPORT (NOT INCLUDED)

However, issues related to training and support or requiring more than a few minutes response will necessitate the purchase of a pre-paid support package.